About Hemkade
The Hemkade, on the North Sea Canal, is a popular event venue known for its industrial atmosphere and versatile possibilities. The former factory hall accommodates events from 250 to 4,000 people, ranging from festivals and corporate parties to product presentations.
The challenge
Before elockers were installed, the Hemkade had no lockers for storing personal belongings. This resulted in an uncomfortable situation for visitors, who had nowhere to safely store their belongings during events. The lack of a system for safe storage led to logistical challenges for both visitors and staff.
The solution
The Hemkade chose elockers because of the innovative technology and practical benefits they offer. A total of 2,500 lockers were equipped with elocker technology, which offers the following benefits:
- Moveable design: elockers can be easily moved, which means the venue layout remains flexible and adaptable to the size and nature of the event.
- No power or internet connection required: The lockers operate without power or Internet installation, which reduces installation costs and provides greater placement flexibility.
- Strong construction: The elockers are equipped with 2 mm thick doors, providing a durable and robust solution that can withstand heavy use and damage.
- Digital Ease of Use: The digital system that provides customers with quick access without the need for tokens, significantly increasing ease of use.
Multi-rent: Multiple rentals per event
A unique advantage of the elockers at the Hemkade is their multi-rent functionality. Despite the fact that these lockers do not require power or internet connection, they can be rented out multiple times per evening. This means that once a visitor has finished using a locker, it can immediately be made available again for the next user. This flexibility is particularly useful during events with varying numbers of visitors, such as festivals, which maximizes the capacity of the lockers and can further increase revenue per locker.
The result
The switch to elockers provided significant benefits to both visitors and management at the Hemkade:
- No more queues: Visitors can now store their belongings quickly and easily without wasting time with tokens, resulting in a better visitor experience and increased customer satisfaction.
- Increased turnover per locker: The efficient operation of the elockers allows the Hemkade to charge a higher price per locker. This contributes to increased turnover, while visitors benefit from improved service.
- Reduced maintenance costs: The problem of broken keys and lost keys is completely eliminated, which has dramatically reduced maintenance costs.
- Real-time rental insight: Management now has instant insight into locker usage, which helps optimize capacity and operations.
"The implementation of elockers has helped us tremendously. Visitors appreciate the convenience of the new system. The strong doors give us the flexibility we need for different events. It's a huge step forward."
- Ka Moens of Hemkade48
Conclusion
The elockers have improved the Hemkade's operational efficiency and transformed the visitor experience. The robust lockers, which do not require power or internet connectivity, allow the Hemkade to flexibly and future-proof its event venue. This switch has not only increased customer satisfaction, but also revenue per locker, contributing to Hemkade's continued success as an event venue.