Oliva's smart move to digital locks without replacing locker cabinets

About Oliva

Oliva, located on the bustling Rembrandtplein in Amsterdam, is a popular student club known for its lively atmosphere and busy evenings. When Oliva noticed that their traditional coin locks no longer met the expectations of their visitors, the club decided to look for a more efficient and user-friendly solution for their locker management: elockers venues.

The challenge

Previously, Oliva used coin locks for their lockers. This system created several problems for both visitors and management. Customers often stood in long lines to change coins, causing frustration and impeding flow. In addition, management had no insight into how many lockers were actually in use, so the efficiency of the system left much to be desired. This led to unnecessary wasted time, queues and a limited customer experience.

The solution

Oliva switched from the antiquated coin system to a modern, digital locking system with their current locker cabinets. This decision brought numerous benefits to both visitors and club management. The new system offers:

• Quick and easy access to lockers without the need for coins.
• for visitors to use a PIN or QR code to directly access their personal locker, completely eliminating queues.
• No more hassle with tokens or lost keys, significantly improving the customer experience and relieving staff of unnecessary tasks.

Real-time insight

In addition, the digital system provides real-time insight into locker usage. Management can now see exactly how many lockers are in use, which helps them maximize capacity utilization and improve operational processes.

Multi-rent functionality

A key advantage of the elockers Venues lock at Oliva is its multi-rent functionality. Although these lockers require no power or Internet connection, they can be re-rented multiple times per evening. Once a visitor has released the locker, it immediately becomes available again to the next user. This flexibility is ideal for nights with varying numbers of visitors, such as in clubs or at student parties, making efficient use of locker capacity and significantly increasing revenue per locker.

"The implementation of the digital lockers was a gamechanger for us. The process went smoothly and without any problems. Since the switch, we no longer have waiting times at the lockers, which not only keeps our guests happy, but also relieves our staff. In addition, the new system gives us real-time insight into locker usage, allowing us to work much more efficiently. It's an investment that has paid for itself." - Diederick, Manager at Oliva

The result

Since switching to digital lockers, Oliva has seen significant improvements in their operations and visitor satisfaction. Some of the key results include:

• Faster access, no waiting: Visitors can store their belongings quickly and easily, ensuring a smooth flow without waiting times.
• Increased revenue per locker: Due to improved flow and ease of use, more lockers have been rented out per evening, resulting in increased revenue.
• Real-time visibility into rentals: Management now has full control over lockers, with real-time data on how many lockers are in use and which are still available. This helps optimize capacity during busy evenings.
• No hassle with coins or keys: Customers no longer need to change coins or carry keys, which increases convenience and contributes to a better visitor experience.

Conclusion

The move to digital lockers has helped Oliva not only improve the customer experience, but also optimize operational processes. With a future-proof system that provides real-time visibility and eliminates wait times, Oliva is ready to serve their visitors for many years to come with an efficient and seamless locker solution.